Home > Orders and Shipping > International > My Order Is Stuck In Compton. What gives!?

My Order Is Stuck In Compton. What gives!?

Compton is actually DHL's last exit port before your package leaves the US. Even once your package has left port and is on the way, DHL will generally not update the tracking info until your package actually arrives in the destination country. We know this can be frustrating, but unfortunately the shipper's tracking system is out of our hands.
On occasion packages may also be delayed here as they're processed through customs. Unfortunately this can take a number of days (even weeks in rare cases), and we don't have control over the process after the package leaves our facility.
Please keep checking the tracking link. Rest assured, your order is likely fine and on its way. However if an excessive amount of time passes without update feel free to reach back out to us.