General connectivity troubleshooting:
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Try using a different cable.
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Try using a different USB port (USB 2.0) and NOT using a USB hub.
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Try using a different PC if possible.
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Disable WIFI if using a Wireless Mouse.
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You can also try changing the WIFI frequency to 5GHz.
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Enabling or disabling motion sync in CORE (If applicable).
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Fully exiting CORE and using the mouse wirelessly without CORE running in the background.
How to hard reset your Mouse:
Most Glorious Mice can be restored to factory settings by pressing and holding the left, right, and scroll click buttons for 5 seconds. The LEDs will flash green to indicate that the settings are being reset.
NOTE #1: This action will erase all custom profile information from the mouse.
NOTE #2: This is NOT applicable to the Model O (V1) Wired or Model D (V1) Wired.
To reset the Model O (V1) Wired or Model D (V1) Wired, please open the Mouse Software and click Restore and then Apply.
How to fully uninstall Glorious CORE:
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When uninstalling Glorious CORE, check the box "to remove the existing configuration files".
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After uninstalling CORE, manually navigate to the following locations on your PC and see if you can locate and manually delete both folders:
- C:\Users\[username]\AppData\Local\Glorious Core
- C:\Users\[username]\AppData\Roaming\Glorious Core
If you do not see these folders, it means they are already removed. You can therefore skip this step.
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Turn off your PC for 7-10 seconds.
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Turn on your PC, then download and install the CORE from our official page here.
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Run CORE, but do NOT run it as an administrator.