General connectivity troubleshooting:
Try using a different cable.
Try using a different USB port (USB 2.0) and NOT using a USB hub.
Try using a different PC if possible.
Disable WIFI if using a Wireless Mouse.
You can also try changing the WIFI frequency to 5GHz.
Enabling or disabling motion sync in CORE (If applicable).
Fully exiting CORE and using the mouse wirelessly without CORE running in the background.
How to hard reset your Mouse:
Most Glorious Mice can be restored to factory settings by pressing and holding the left, right, and scroll click buttons for 5 seconds. The LEDs will flash green to indicate that the settings are being reset.
NOTE #1: This action will erase all custom profile information from the mouse.
NOTE #2: This is NOT applicable to the Model O (V1) Wired or Model D (V1) Wired.
To reset the Model O (V1) Wired or Model D (V1) Wired, please open the Mouse Software and click Restore and then Apply.
How to fully uninstall Glorious CORE:
When uninstalling Glorious CORE, check the box "to remove the existing configuration files".
After uninstalling CORE, manually navigate to the following locations on your PC and see if you can locate and manually delete both folders:
- C:\Users\[username]\AppData\Local\Glorious Core
- C:\Users\[username]\AppData\Roaming\Glorious Core
If you do not see these folders, it means they are already removed. You can therefore skip this step.
Turn off your PC for 7-10 seconds.
Turn on your PC, then download and install the CORE from our official page here.
Run CORE, but do NOT run it as an administrator.