I WANT TO RETURN A GLORIOUS PRODUCT. WHAT'S NEXT?
We offer a 45-day money-back guarantee on *Glorious products (subject to terms and conditions) sold through this website as long as products are returned in as-new condition and in the original packaging materials they were shipped in.
*All limited edition and custom products are final sale and non-returnable.
Creating a 45-day return
Please read the following conditions before initiating a return:
- Products must be returned in original packaging, undamaged, and free of any surface blemishes or scratches.
- The return must be initiated within 45 days of product delivery.
- The Ticket Number must be clearly marked on the packaging.
- Glorious is not responsible for the cost associated with shipping your product back to our warehouse for a refund.
- At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.
- All set? Please click here to contact our customer support and start the return procedure. Again, please make sure you are within the 45-day return window.
We recently launched Automated Returns for electronic Glorious products (keyboards and mice). If you are a domestic (US) customer, click here for more information and make sure you read our Full Policy. You can still choose to return an electronic product by contacting our support.
I want to exchange a Glorious product for another one. Is it possible?
While we do not provide a direct exchange procedure, you can still choose to return your product if you are within the 45-day return window. In this case, we would refund your original purchase so you can place an order for the product you want.
GLORIOUS WARRANTY
I am having issues with a Glorious product that I purchased from your website. What are my options?
- For any product or part that may become defective within the warranty window, we will offer a replacement 100% free of charge (including return shipping if necessary).
- If you are not happy with a replacement, you can also get a store credit that you can use on our website.
- Getting a replacement unit or using the store credit to get the same product variant or a cheaper product does NOT extend the warranty window past the date associated with your initial purchase.
- To contact our customer support and start the RMA procedure, click here.
What if I purchase a Glorious product from a retailer/local store/Amazon store? Am I out of luck?
- Kindly get in touch with your retailer/local store first and see whether they are able to assist you further - this may be a much faster option for you.
- If you have not been given any warranty options by your retailer/local store, we'd be more than happy to honor the warranty ourselves and offer a free replacement or store credit that you can use on our website.
- This also applies to products purchased from our official Amazon store, even though we advise you to contact Amazon's support first about any warranty claims.
- Getting a replacement unit or store credit from our website's support does NOT extend the warranty window for your next product past the date associated with your initial purchase.
- To contact our customer support and start the RMA procedure, click here.
All this sounds Glorious, but what can you tell me about your warranty period?
- ALL ELECTRONIC PRODUCTS (EXCLUDING THE GMMK 1): 2-year manufacturer's warranty (depending on the product, certain conditions do not fall under warranty claims).
- ALL NON-ELECTRONIC PRODUCTS (INCLUDING THE GMMK 1): 1-year manufacturer's warranty (depending on the product, certain conditions do not fall under warranty claims).
Warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, improper usage, water damage, etc. The Warranty also does not cover any cosmetic packaging damage that may be caused through shipping of goods to customer.
What about Glorious Forge products?
- Same warranty rules apply to all Glorious Forge products.
To sum up:
- We're here to assist you if products become defective or damaged during shipping.
- We offer replacements or store credit for items that may become defective during the warranty period.
- Please contact customer support if you are having any issues with our products.
- Click here for our Glorious Warranty FAQ.
WHAT DO I NEED TO MAKE A WARRANTY CLAIM?
When making a warranty claim for a Glorious product, please be ready to submit a valid proof of purchase.
Examples of valid proof of purchase
- Order ID if you bought the product on our website.
If you do not have the Order ID, please provide any other information that could help us locate your order data, such as the email you used for the order, your full name, and/or any unique delivery address details.
Invoice or receipt from an authorized retailer or distributor.
Our customer support representatives should be able to clearly see the date of purchase, the product you purchased, and the price you paid for it.
Alternatively, you can also share the email confirmation from the authorized retailer or distributor with the date of purchase, product purchased, and/or shipping confirmation.
Why do I need to provide proof of purchase for a warranty claim?
Without this information, we are unable to determine whether your product is still within its own warranty window.
Warranty claims for products purchased from unauthorized sellers should be discussed with the seller first. Please note that we can only offer limited support for products purchased from unauthorized sellers.
Do you have a list of all authorized retailers and distributors?
Yes! You can find the full list of authorized retailers and distributors here.
What if I’m not able to provide a valid proof of purchase for my Glorious Product?
Purchased directly from our website?
We should be able to locate your order data by requesting extra details, like the full name, email, and/or delivery address that you used when placing the order.
Purchased from an authorized retailer or distributor?
If your product was purchased from an authorized retailer or distributor, please reach out to them so they could provide you with a copy of your purchase information - they should have it at disposal. You could also try checking your email for an electronic version of your receipt - this is considered valid proof of purchase as well.