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Tracking says my package ‘experienced delivery failure’. What’s next?

If your order was shipped to a U.S. address, please get in touch with the shipper (UPS, USPS, etc), provide them with your tracking ID and see what they can do in order to deliver the package to you as soon as possible.

If your order was shipped to an international address, please check the local tracking ID - shown below:

Once you locate it, please get in touch with your country's national post service, provide them with this local tracking ID and see how you can claim your package.

If you need any help, please don't hesitate to contact our Support Team.