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IMPORTANT: USA Shipping And International Shipping

USA SHIPPING

What are your domestic shipping rates?

DOMESTIC

  • Standard Shipping (5-10 days*.)
  • USPS Priority (2-5 days*.)

*Note: Order processing time is not included. During sales or peak seasons (such as Black Friday or Christmas), shipping speeds can be delayed past the stated ones. Please note that the shipping speed is only an estimate, we do not have control of any carrier-related delays.

Do you ship to APO's? 

Yes, we do! Shipping usually takes 20-45 days.
 


 

INTERNATIONAL SHIPPING

What are your international shipping rates?

INTERNATIONAL

  • APC Postal Logistics (7-10 days*)
  • DHL Globalmail (8-20 days*)
  • DHL Express (3-6 days*) 

*Note: Order processing time is not included. During sales or peak seasons (such as Black Friday or Christmas), shipping speeds can be delayed past the stated ones. Please note that the shipping speed is only an estimate, we do not have control of any carrier-related delays.

Anything I should know about your international shipping methods?

We ship most of our packages via APC Postal Logistics. The estimated time of arrival is 7-10 business days (varies depending on location) from the day the package leaves our warehouse. Currently, we do NOT ship to these countries due to constant delivery issues, including orders getting lost or arriving terribly late. Additionally, PO Boxes are not supported.

Sometimes, the tracking link associated with your shipment may not receive major updates for 1-2 days after it leaves our warehouse. This is normal and there is no reason to get worried as you should still see all relevant tracking updates. However, if you believe your shipment is stuck, misshipped, or lost in the mail, let us know by contacting support.

Certain countries can also choose DHL Globalmail and/or DHL Express as a shipping method at checkout (different conditions apply). 

What about duties and fees?

International orders have added complexity over domestic shipments. Fortunately, we recently enabled Delivered Duty Paid (DDP) shipping via APC Postal Logistics in order to make the entire process hassle free.  

  • Customers in any country can receive complete transparency when it comes to duties/taxes on any shipment and pay these costs upfront when checking out on our website.
  • By paying these fees beforehand, you get a hassle-free experience ordering and receiving your shipment directly to your door, and do not have to worry about dealing with your local Customs office. 

By implementing DDP shipping, your shipments should no longer be held by carriers and Customs for duties/taxes/fee collections prior to reaching your destination.

We are required by law to disclose the full value of the package contents and cannot alter this value.
If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

Alternatively, it may be cheaper for you to order locally through one of our retailers. Click here to see our authorized retailers.